Last Updated: August 20, 2026
At Deproy, we want you to be completely satisfied with your purchase. We carefully inspect and securely package our products before dispatch. However, if you receive a damaged, defective, incorrect, or unsuitable product, we are here to help.
1. Return & Exchange Period
You can request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange:
- The product must be unused and in its original condition.
- The product must not have been washed, modified, damaged, or altered after delivery.
- The original packaging, tags, accessories, and invoice/order details should be retained.
- The product should be returned in suitable packaging to prevent damage during transit.
2. Products Eligible for Return
Returns or exchanges may be accepted in the following situations:
- Product received is damaged during delivery.
- Product received is defective or has a manufacturing issue.
- Wrong product or incorrect item was delivered.
- Product received is significantly different from the product ordered.
For natural wooden products, minor variations in colour, grain, texture, knots, and natural patterns are not considered defects. Since our products are made from natural wood, each piece may have its own unique appearance.
3. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- A short video, if required, showing the damage
Our team will review the request and provide the appropriate resolution, which may include a replacement, exchange, or refund.
4. Wrong Product Received
If you receive an incorrect product, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide a refund, depending on product availability and the circumstances of the order.
5. Non-Returnable Products
Returns may not be accepted for:
- Products that have been used, washed, modified, or damaged after delivery.
- Products damaged due to improper handling, storage, cleaning, or usage.
- Products returned without the original packaging where packaging is required for safe handling.
- Custom-made or personalized products, unless they are defective or incorrectly supplied.
- Products returned after the applicable return period.
- Normal variations in natural wood colour, grain, texture, or pattern.
6. Return Request Process
To request a return or exchange:
- Contact our customer support team with your order number.
- Explain the reason for the return.
- Share photographs or videos of the product if requested.
- Our team will review your request.
- If approved, we will provide further return instructions.
- Once the returned product is received and inspected, we will process the applicable replacement or refund.
Do not send products back without receiving return instructions from our team.
7. Return Shipping Charges
If the return is due to a damaged, defective, or incorrect product, Deproy may arrange or bear the applicable return shipping cost.
If a return is approved for another eligible reason, the applicable return shipping charges may be deducted from the refund.
8. Refund Policy
Once the returned product has been received and inspected, we will notify you about the status of your refund.
If your refund is approved:
- The refund will generally be processed to the original payment method.
- The refund processing time may vary depending on your payment provider or bank.
- Shipping charges, where applicable, may not be refundable unless the return is due to a damaged, defective, or incorrect product.
9. Exchange Policy
If an exchange is approved, the replacement product will be shipped subject to availability.
If the requested replacement product is unavailable, we may offer an alternative product or refund, as applicable.
10. Order Cancellation
Cancellation requests should be made as soon as possible after placing the order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
11. Delivery Refusal
Please do not refuse delivery solely because the external packaging appears slightly damaged. If the product itself is damaged, take photographs and contact us immediately so that we can assist you with the appropriate resolution.
12. Natural Wood Variation
Deproy’s products are made using natural wood. Differences in grain, colour, texture, knots, and natural markings may occur from one product to another.
These natural characteristics are not considered manufacturing defects and are not eligible for return or refund solely because the product’s appearance varies slightly from photographs displayed online.
13. Refund Approval
All return and refund requests are subject to verification and inspection by Deproy.
We reserve the right to reject a return request if the product does not meet the eligibility requirements described in this policy.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
DEPROY ENTERPRISE, No : 3/1 periyavelampatti
(Po) aladipatti, beur VAI, vazhapatty, salem, 636104
Tamil Nadu, India
At Deproy Enterprises, we believe that the most beautiful elements of a home aren’t manufactured—they are grown.
