Effective Date: August 20, 2026
At Deproy Enterprises, we are committed to delivering your handcrafted wooden products safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
When you interact with our store, we collect certain information necessary to provide our services:
- Orders are processed after successful payment confirmation.
- Orders are generally processed within 2–5 business days.
- Products that require additional preparation, customization, or quality inspection may take additional processing time.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive shipping and tracking information through your registered contact details, where available.
2. Shipping & Delivery
We currently deliver our products to serviceable locations across India.
Estimated delivery time is generally 5–10 business days after dispatch, depending on the delivery location and courier service availability.
Delivery timelines may vary due to:
- Remote or non-serviceable locations
- Weather conditions
- Transportation delays
- Public holidays
- Courier service disruptions
- High-volume sale periods
- Incorrect or incomplete shipping information provided by the customer
The estimated delivery date is indicative and may vary depending on the circumstances mentioned above.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the
checkout process before the order is placed.
From time to time, Deproy Enterprises may offer
free shipping promotions or other shipping-related
offers. The applicable terms will be displayed on the website or
during checkout.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared with
you through your registered email address, phone number, or other
available communication channels.
You can use the tracking information provided by the courier to check
the current status of your shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate
delivery address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Valid contact number
Deproy Enterprises will not be responsible for delivery delays or failed
deliveries caused by incorrect, incomplete, or inaccurate address
information provided by the customer.
If an order is returned to us because of an incorrect address, failed
delivery attempts, or the customer being unavailable to receive the
package, additional shipping charges may apply for re-shipment.
6. Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays.
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number and registered contact details so that we can assist you.
7. Damaged Package or Product
We carefully inspect and securely package our wooden products before dispatch. If your package appears visibly damaged at the time of delivery, we recommend:- Inspecting the package before accepting it, where possible.
- Taking clear photographs or videos of the package and damage.
- Recording the damage with the delivery partner, if applicable.
- Contacting us as soon as possible with your order details and supporting photographs/videos.
If the product is damaged during transit, please contact us promptly so we can review the issue and provide an appropriate resolution in accordance with our return/replacement policy.
8. Missing or Incorrect Items
If you receive an incorrect product, missing item, or incomplete order,
please contact us as soon as possible after delivery.
Please provide:
- Order number
- Product details
- Photographs/videos of the package and received items
- A brief description of the issue
Our team will review the information and assist you with the next steps.
9. Undelivered or Returned Shipments
If a shipment is returned to Deproy Enterprises because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or customer unavailability, we may contact you to arrange re-shipment.
Additional shipping charges may apply for re-delivery.
10. Natural Variations in Wooden Products
Our products are made from natural wood. Each piece may have its own unique grain, texture, colour variation, knots, and natural characteristics.
Such variations are a natural feature of genuine wood and should not be considered shipping damage or manufacturing defects.
11. Changes to This Shipping Policy
Deproy Enterprises reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us:DEPROY ENTERPRISE, No : 3/1 periyavelampatti
(Po) aladipatti, beur VAI, vazhapatty, salem, 636104
Tamil Nadu, India
E-mail :
ajithkumar000369@gmail.com Mobile : 9787902783
At Deproy Enterprises, we believe that the most beautiful elements of a home aren’t manufactured—they are grown.
